Terms of Service

Last Updated: October 22, 2026

Welcome to Arrveillia.

These Terms of Service describe the terms and conditions that apply when you access arrveillia.com, browse our products, place orders, or use any services provided through our online store.

Arrveillia is owned and operated by Weihai Pinghan Trading Co., Ltd.

By accessing our website, purchasing products, or using our services, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Terms of Purchase, and other applicable store policies.

Please read these terms carefully before using our website.

1. General Information

The Arrveillia website and online store are operated by:

Weihai Pinghan Trading Co., Ltd.

Throughout these Terms of Service, the terms “Arrveillia,” “we,” “us,” and “our” refer to Weihai Pinghan Trading Co., Ltd., the company operating the Arrveillia online store.

We provide customers with access to our online store where products can be viewed, selected, purchased, and supported through our customer service channels.

We reserve the right to update, modify, suspend, or discontinue any part of our website, products, or services when necessary, subject to applicable laws.

2. Website Use

By accessing and using our website, you agree that:

• You will provide accurate and complete information when required;

• You will use our website only for lawful purposes;

• You will not interfere with website operation, security, or functionality;

• You will comply with these Terms of Service and applicable laws.

We reserve the right to restrict access or refuse service when reasonably necessary to protect our website, customers, and business operations, subject to applicable laws.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.

However, certain differences may occur due to:

• Product variations;

• Manufacturing differences;

• Lighting conditions;

• Device or screen settings.

We do not guarantee that all website information will always be completely free from errors.

If significant inaccuracies are identified, we will make reasonable efforts to update the relevant information.

4. Orders and Purchase Acceptance

When placing an order through Arrveillia, customers agree to provide accurate and complete information required to process their purchase.

Submitting an order does not automatically guarantee acceptance.

We reserve the right to review, refuse, or cancel orders when necessary, including situations involving:

• Product availability issues;

• Incorrect product information;

• Pricing errors;

• Payment processing problems;

• Suspected unauthorized or fraudulent activity;

• Incorrect customer information.

If an order is cancelled after payment has been received, eligible refunds will be processed according to our applicable policies.

5. Pricing and Payment

Prices displayed on the Arrveillia website may change when necessary.

The final amount charged will be the amount shown during checkout before payment is completed.

Customers are responsible for:

• Providing valid payment information;

• Authorizing payment transactions;

• Ensuring payment details are accurate.

Orders will only be processed after successful payment confirmation.

6. Shipping and Delivery

Shipping methods, costs, and estimated delivery times are described in our Shipping Policy.

Current shipping options include:

Express Delivery

Shipping Fee: $6.99 USD

Estimated Delivery: 5–8 business days after dispatch.

Free Shipping

Eligibility: Orders of $39.97 USD and above.

Shipping Fee: Free.

Estimated Delivery: 10–15 business days after dispatch.

Standard Shipping

Shipping Fee: $3.99 USD

Eligibility: Orders from $0.00 to $39.96 USD.

Estimated Delivery: 10–15 business days after dispatch.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including:

• Carrier delays;

• Weather conditions;

• Public holidays;

• Transportation issues;

• Other unexpected events.

If your shipment is significantly delayed or appears to be lost, please contact our customer support team with your order number so we can review the situation and assist you.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers must contact our customer support team before returning any products.

Please contact us before sending a product back so that we can review your request and provide the appropriate return instructions.

For return assistance, contact:

Email: service@arrveillia.com

Eligible returns and refunds will be handled in accordance with our Return & Refund Policy and applicable laws.

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate billing and shipping information;

• Reviewing order details before completing payment;

• Using purchased products appropriately;

• Contacting customer support with accurate order information when assistance is needed.

Incorrect information provided during checkout may affect:

• Order processing;

• Delivery arrangements;

• Customer support services.

If you discover an error in your order information, please contact us as soon as possible.

9. Intellectual Property

All content available on the Arrveillia website, including:

• Text;

• Images;

• Graphics;

• Logos;

• Designs;

• Product information;

• Other website materials;

is owned by or licensed to Arrveillia or the applicable rights holders, unless otherwise stated.

You may not reproduce, distribute, modify, or use website content without appropriate authorization, except as permitted by applicable law.

10. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes;

• Attempt unauthorized access to website systems;

• Introduce harmful code, viruses, or malicious content;

• Interfere with website security or functionality;

• Use website content for unauthorized commercial purposes.

We reserve the right to take reasonable measures to address activities that violate these terms or applicable laws.

11. Third-Party Services

Our website may use third-party services, including:

• Payment providers;

• Shipping providers;

• Shopify services;

• Analytics and website support tools.

Third-party providers may have their own terms and privacy policies.

Your use of third-party services may be subject to the applicable providers' terms and conditions.

Arrveillia is not responsible for independent practices of third-party services that we do not control, subject to applicable laws.

12. Limitation of Liability

To the extent permitted by applicable laws, Arrveillia shall not be responsible for losses or damages caused by circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits any rights, remedies, or liabilities that cannot lawfully be excluded or limited under applicable law.

Our responsibilities regarding products, orders, and services are governed by these Terms of Service, our applicable store policies, and applicable laws.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

• Changes in business practices;

• Updates to our services;

• Changes to our store policies;

• Legal or regulatory requirements.

Updated versions will be posted on this page with the revised update date.

We encourage customers to review these terms periodically.

14. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Brand Name:
Arrveillia

Legal Company Name:
Weihai Pinghan Trading Co., Ltd.

Business Address:
Room B512, No. 3 Shuzhan Road, Xiyuan Subdistrict, Weihai Economic and Technological Development Zone, Weihai, Shandong Province, China.

Customer Support Email:
service@arrveillia.com

Customer Support Hotline:
0631-3013567

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT.

Website:
arrveillia.com

Arrveillia is owned and operated by Weihai Pinghan Trading Co., Ltd.