Last Updated: October 22, 2026

Thank you for shopping with Arrveillia.

These Terms of Purchase explain the terms and conditions that apply when you place an order through the Arrveillia online store.

Arrveillia is owned and operated by Weihai Pinghan Trading Co., Ltd.

By placing an order through arrveillia.com, you acknowledge that you have reviewed and accepted these Terms of Purchase, together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these terms carefully before completing your purchase.

1. Placing an Order

When placing an order through Arrveillia, you agree to provide accurate, complete, and current information required to process your purchase.

Before completing checkout, customers are responsible for reviewing:

• Product details;

• Product quantity and selected options;

• Shipping information;

• Payment information;

• Final order amount.

By submitting an order, you confirm that all information provided is accurate and that you are authorized to complete the purchase.

2. Order Confirmation and Acceptance

After submitting an order, you will receive an order confirmation containing relevant purchase details.

Receiving an order confirmation does not necessarily mean that your order has been accepted or shipped.

All orders are subject to review and acceptance by Arrveillia.

We reserve the right to cancel or refuse orders when necessary, including situations involving:

• Product availability issues;

• Incorrect product information;

• Pricing errors;

• Payment processing problems;

• Suspected unauthorized or fraudulent activity;

• Incorrect customer information.

If an order is cancelled after payment has been received, eligible refunds will be processed according to our applicable policies.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, and other product information.

However, minor differences may occur due to:

• Product variations;

• Manufacturing differences;

• Lighting conditions;

• Device display settings.

If a significant issue affects your order, please contact our customer support team for assistance.

4. Pricing and Payment

All prices displayed on the Arrveillia website may be updated when necessary.

The final amount charged will be the price shown during checkout before payment is completed.

Customers are responsible for:

• Providing valid payment information;

• Completing payment authorization;

• Ensuring submitted information is accurate.

Orders will only be processed after payment has been successfully confirmed.

5. Order Processing

After payment confirmation, orders will be reviewed and prepared for shipment.

Order processing generally takes:

1–5 business days

Processing times may vary depending on:

• Product availability;

• Order volume;

• Holidays;

• Promotional periods;

• Operational circumstances.

Once an order has entered fulfillment or shipment preparation, changes or cancellations may no longer be possible.

6. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible:

Email: service@arrveillia.com

Please include:

• Order number;

• Email address used during checkout;

• Details of your requested change.

We will review your request based on the current status of your order.

Once an order has entered processing, fulfillment, or shipment preparation, cancellation or modification cannot be guaranteed.

Orders that have already shipped may need to follow the applicable return procedure after delivery.

7. Shipping and Delivery

Shipping methods, costs, and estimated delivery times are described in our Shipping Policy.

The following shipping options and fees apply as stated in this policy:

Express Delivery

Shipping Fee: $6.99 USD

Estimated Delivery: 5–8 business days after dispatch.

Free Shipping

Eligibility: Orders of $39.97 USD and above.

Shipping Fee: Free.

Estimated Delivery: 10–15 business days after dispatch.

Standard Shipping

Eligibility: Orders from $0.00 to $39.96 USD.

Shipping Fee: $3.99 USD.

Estimated Delivery: 10–15 business days after dispatch.

Delivery estimates are provided for reference only and may be affected by circumstances outside our reasonable control, including:

• Carrier delays;

• Weather conditions;

• Public holidays;

• Transportation issues;

• Other unexpected circumstances.

If your shipment is significantly delayed or appears to be lost, please contact our customer support team with your order number so we can review the situation and assist you.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers must contact our customer support team before returning any products.

Please do not send products back without receiving return approval and instructions.

For return and refund assistance, contact:

Email: service@arrveillia.com

Our team will review your request and provide the applicable return instructions and next steps in accordance with our Return & Refund Policy.

9. Payment Security

Payments are processed through applicable third-party payment providers.

Arrveillia does not intentionally store complete payment card numbers or card security codes on its own systems when payment information is handled directly by third-party payment providers.

Payment information is handled according to the security practices and privacy policies of the applicable payment providers.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate billing and shipping information;

• Reviewing order details before completing payment;

• Using purchased products appropriately;

• Contacting customer support with complete and accurate order information.

Incorrect information provided during checkout may affect:

• Order processing;

• Delivery arrangements;

• Customer support services.

If you discover an error in your order information, please contact us as soon as possible.

11. Relationship With Other Policies

These Terms of Purchase should be read together with our:

• Terms of Service;

• Privacy Policy;

• Shipping Policy;

• Return & Refund Policy.

Together, these documents describe the terms that apply when purchasing products through Arrveillia.

If you have questions about a particular policy, please contact our customer support team for clarification.

12. Limitation of Liability

To the extent permitted by applicable law, Arrveillia shall not be responsible for delays or disruptions caused by circumstances outside our reasonable control.

Nothing in these Terms of Purchase excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.

Our responsibilities regarding purchases are governed by these Terms of Purchase and applicable laws.

13. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect:

• Changes in business practices;

• Updates to our services;

• Changes to our policies;

• Legal or regulatory requirements.

Updated versions will be posted on this page with a revised update date.

We encourage customers to review these terms periodically.

14. Contact Information

If you have questions regarding your purchase, order status, payment, shipping, returns, or these Terms of Purchase, please contact us:

Brand Name:
Arrveillia

Legal Company Name:
Weihai Pinghan Trading Co., Ltd.

Business Address:
Room B512, No. 3 Shuzhan Road, Xiyuan Subdistrict, Weihai Economic and Technological Development Zone, Weihai, Shandong Province, China.

Customer Support Email:
service@arrveillia.com

Customer Support Hotline:
0631-3013567

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT.

Website:
arrveillia.com

Arrveillia is owned and operated by Weihai Pinghan Trading Co., Ltd.