Last Updated: October 22, 2026

Thank you for shopping with Arrveillia.

This Shipping Policy explains the shipping methods, delivery estimates, shipping costs, order processing times, and related delivery information that applies to purchases made through arrveillia.com.

Arrveillia is owned and operated by Weihai Pinghan Trading Co., Ltd.

We are committed to providing customers with clear and reliable shipping information throughout the shopping process, including order preparation, shipment updates, delivery estimates, and customer support.

1. Shipping Destination

Arrveillia currently provides shipping services to customers in:

United States

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your shipping address before completing checkout.

2. Order Processing Time

After your order has been successfully placed and payment has been confirmed, our team will begin preparing your order.

Orders are generally processed within:

1–5 business days

Business days do not include weekends or public holidays.

Processing times may vary depending on:

• Product availability;

• Order volume;

• Promotional periods;

• Holidays;

• Temporary operational delays.

Once your order has been processed and shipped, tracking information will be provided when available.

3. Shipping Methods and Costs

Shipping fees are determined based on your order amount and selected shipping method.

The available shipping options and final costs will be displayed during checkout before payment is completed.

Current shipping options for orders shipped within the United States are as follows.

Express Delivery

Shipping Fee: $6.99 USD

Estimated Delivery: 5–8 business days after dispatch.

Express Delivery provides a faster shipping option for customers who prefer expedited delivery.

Free Shipping

Eligibility: Orders of $39.97 USD and above.

Shipping Fee: Free.

Estimated Delivery: 10–15 business days after dispatch.

Standard Shipping

Eligibility: Orders from $0.00 to $39.96 USD.

Shipping Fee: $3.99 USD.

Estimated Delivery: 10–15 business days after dispatch.

The final shipping method, applicable shipping fee, and estimated delivery time will be displayed during checkout before completing your purchase.

4. Estimated Delivery Time

After your order has been dispatched, estimated delivery times within the United States are generally:

Express Delivery:
5–8 business days after dispatch.

Standard Shipping:
10–15 business days after dispatch.

Free Shipping:
10–15 business days after dispatch.

Please note that delivery estimates begin after shipment and do not include order processing time.

Actual delivery times may vary due to circumstances outside our reasonable control, including:

• Carrier operations;

• Weather conditions;

• Public holidays;

• Transportation delays;

• Local delivery conditions;

• Other unexpected circumstances.

If your delivery is significantly delayed, please contact our customer support team so we can review the available shipment information and assist you.

5. Shipping Confirmation and Tracking

Once your order has been shipped, tracking information will be provided when available.

Please note that tracking updates may require additional time to appear after the carrier receives and processes your package.

If you have questions regarding your shipment, please contact our customer support team:

Email: service@arrveillia.com

Please include:

• Order number;

• Email address used during checkout;

• Tracking information, if available.

Providing complete information helps our team review your request more efficiently.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order enters processing or shipment preparation.

However, once an order has entered fulfillment or shipment, address changes cannot be guaranteed.

Additional costs caused by incorrect or incomplete shipping information may be the customer's responsibility where permitted by applicable laws.

7. Delayed Shipments

Although we make reasonable efforts to provide timely delivery, some shipments may experience delays due to circumstances outside our reasonable control.

Possible causes include:

• Carrier delays;

• Weather conditions;

• Public holidays;

• Transportation interruptions;

• Local delivery issues.

If your order has not arrived within the estimated delivery timeframe, please contact us:

Email: service@arrveillia.com

Please provide:

• Order number;

• Shipping details;

• Tracking information, if available.

Our team will review the available information and provide assistance.

8. Lost or Missing Packages

If your package appears to be lost during transit or tracking information indicates an unusual delay, please contact our customer support team.

Please provide:

• Order number;

• Tracking number, if available;

• Relevant delivery information.

We will review the shipment details and assist with the appropriate next steps.

We will assess reported shipping issues based on the available tracking information and delivery circumstances.

9. Delivered but Package Not Received

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

• Around your delivery location;

• With household members;

• With neighbors where appropriate;

• Available carrier delivery information.

If you still cannot locate your package, please contact:

Email: service@arrveillia.com

Please provide your order number and tracking information, if available.

Our team will review the available information and assist with the next appropriate steps. A delivery status alone does not prevent us from reviewing your report.

10. Damaged Packages or Items

If your package or product arrives damaged, please contact us as soon as possible.

Please provide:

• Order number;

• Description of the issue;

• Photos of the package and affected product where applicable.

We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy and applicable laws.

11. Refused or Undeliverable Packages

If a package cannot be delivered due to circumstances such as:

• Incorrect or incomplete address information;

• Repeated unsuccessful delivery attempts;

• Refusal of delivery;

• Other delivery issues involving the recipient;

we will review the circumstances and advise you of the available next steps.

Additional shipping or return costs may apply where permitted by applicable laws and our applicable policies.

12. Fulfillment Locations

Orders may be processed and shipped through our own facilities or trusted fulfillment partners.

The fulfillment location may vary depending on:

• Product availability;

• Inventory status;

• Fulfillment capacity;

• Customer delivery destination.

Your order may therefore be shipped from a location different from our registered business address.

We aim to provide accurate shipping information and do not represent that all orders originate from a local warehouse unless that is the case.

13. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order, please contact us:

Brand Name:
Arrveillia

Legal Company Name:
Weihai Pinghan Trading Co., Ltd.

Business Address:
Room B512, No. 3 Shuzhan Road, Xiyuan Subdistrict, Weihai Economic and Technological Development Zone, Weihai, Shandong Province, China.

Customer Support Email:
service@arrveillia.com

Customer Support Hotline:
0631-3013567

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT.

Website:
arrveillia.com

Arrveillia is owned and operated by Weihai Pinghan Trading Co., Ltd.