FAQ

1. What is Arrveillia?

Arrveillia is an online store dedicated to providing customers with carefully selected products and a convenient shopping experience.

We focus on clear product information, reliable order processing, and responsive customer support to help customers shop with confidence.

Arrveillia is owned and operated by Weihai Pinghan Trading Co., Ltd.

2. Where does Arrveillia ship?

Arrveillia currently provides shipping services to customers in:

The United States

We aim to provide customers with reliable delivery options and a smooth shopping experience.

3. How long does order processing take?

After your order has been successfully placed and payment has been confirmed, orders are generally processed within:

1–5 business days

Processing time may vary depending on:

  • Product availability;

  • Order volume;

  • Holidays;

  • Promotional periods;

  • Other operational factors.

Once your order has been shipped, tracking information will be provided when available.

4. What shipping options are available?

We currently offer the following shipping options for orders shipped within the United States.

Express Delivery

Shipping Fee: $6.99 USD

Estimated Delivery: 5–8 business days after dispatch.

Free Shipping

Available for: Orders of $39.97 USD and above.

Shipping Fee: Free.

Estimated Delivery: 10–15 business days after dispatch.

Standard Shipping

Available for: Orders from $0.00 to $39.96 USD.

Shipping Fee: $3.99 USD.

Estimated Delivery: 10–15 business days after dispatch.

Delivery estimates begin after dispatch and do not include order processing time. Actual delivery times may vary due to carrier operations, weather, public holidays, and other unexpected circumstances.

The applicable shipping method and fee will be displayed during checkout before payment is completed.

5. How can I track my order?

Once your order has been shipped, tracking information will be provided when available.

Please note that tracking updates may take some time to appear after the carrier receives and processes your package.

If you need assistance with tracking, please contact us:

Email: service@arrveillia.com

Please include your:

  • Order number;

  • Email address used during checkout;

  • Tracking information, if available.

Our customer support team will review your inquiry and assist you.

6. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible.

We will review your request based on the current status of your order. Changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment preparation.

If your order has already shipped, you may need to follow the applicable return procedure after delivery.

Contact us:

Email: service@arrveillia.com

Please include your order number and the details of your request.

7. What is your return and refund policy?

We accept eligible returns and process refunds in accordance with our Return & Refund Policy.

Before returning any product, please contact our customer support team to receive the appropriate return instructions.

For return or refund assistance, please contact:

Email: service@arrveillia.com

Please provide your order number, the product concerned, and a description of your request.

Our team will review your request and explain the applicable next steps.

8. What should I do if my order arrives damaged, defective, missing, or incorrect?

If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our customer support team as soon as possible.

Please provide:

  • Order number;

  • Description of the issue;

  • Photos or videos showing the problem, where applicable.

Our team will review the information and provide an appropriate solution in accordance with our Return & Refund Policy and applicable laws.

9. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payments are processed through applicable third-party payment providers. Payment information is handled according to the relevant providers' security practices and policies.

Please review the available payment options before completing your purchase.

10. How can I contact Arrveillia customer support?

If you have questions about products, orders, shipping, payments, returns, or refunds, please contact us:

Customer Support Email:
service@arrveillia.com

Customer Support Hotline:
0631-3013567

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

For order-related inquiries, please include your order number and the email address used during checkout.

11. What company operates Arrveillia?

Arrveillia is owned and operated by:

Legal Company Name:
Weihai Pinghan Trading Co., Ltd.

Business Address:
Room B512, No. 3 Shuzhan Road, Xiyuan Subdistrict, Weihai Economic and Technological Development Zone, Weihai, Shandong Province, China.

Official Website:
arrveillia.com

Customer Support Email:
service@arrveillia.com

Customer Support Hotline:
0631-3013567

We are committed to providing clear business information and customer support throughout your shopping experience.